Head of Leisure Transformation

Location Cardiff
Discipline: Internal
Job type: Permanent Full Time
Job ref: 188445

Head of Leisure Transformation- Cardiff




This position is a project-based roll for 2 years with option to extend.


GLL is looking for a Head of Leisure Transformation to drive change and innovation in order transform the leisure service across our 8 leisure centres in Cardiff whilst ensuring a high-quality leisure service is being delivered. Now entering our sixth year of operation in partnership with Cardiff City Council, we have a 300-strong team that helps to improve the physical, mental and social wellbeing of local communities and residents in Cardiff.


The Head of Leisure transformation in Cardiff will play a pivotal role in shaping the future operating model for leisure services in Cardiff. This includes determining how the service will look and perform across all areas. You will play a key role in collaborating with key partners across the city to enhance activity levels and maximise use of the better leisure centres whilst influencing the future of leisure. 


With strong connections across the political and business networks, this role will draw on high level negotiation and a track record in transformation programmes.  Effective communication, collaboration, and influence with senior stakeholders, partners, and elected members are essential. The successful candidate must be able to demonstrate a passion for delivering the highest levels of customer service and a talent for building and developing teams for growth.  


This key, leadership role reports directly into the Senior Regional Director, and will also work closely with the local leadership team and corporate support across the UK. You will have senior-level experience in the leisure industry, with a track record of turning strategy into action. With natural business acumen, community ethos and a keen eye for operational detail, you'll take a lead on representing GLL at a senior level at various forums and committees including client meetings, community forums and the GLL Board. You'll provide direction and guidance to your management teams to constantly innovate and progress our service offerings as well as ensuring targets are monitored and met accordingly. Fully aligned with our mission and corporate plan, you'll champion our 'People Vision' and lead by example, empowering local teams to seek learning and development opportunities and achieve high levels of performance.  


We're looking for an organised and positive leader who can ensure strong coordination between our teams and local stakeholders to ensure we maximise opportunity. You'll have proven leadership experience of running high volume public-use facilities within community or cultural environments, and Experience in delivering transformational change. Project management capability including the full project lifecycle and change management is imperative.


Naturally you'll have excellent communication skills and passion for the leisure / culture / community service sectors, but relevant professional qualifications such as QCF accreditations (levels 5-7), IOSHH and CIMSPA membership or the willingness to work towards them, will be beneficial.  


In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider: 


*         A Values driven organisation 

*         Access to company car scheme

*         Up to £5k relocation support move to Cardiff.

*         Up to 5k Transformation performance award (total across project role period) - paid in annual instalments based on performance criteria

*         Learning & development to support career development 

*         Good Pension schemes 

*         Discounted gym membership for you and your partner. 

*         Industry leading rates of pay 

*         opportunity to join the GLL Society and have a say in how we are run plus associated social events 

*         Exclusive discounts on our villas in Portugal 

*         Exclusive discounts on our Ski chalets in Bulgaria 

*         Health assurance 

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. 

*         Discounts across thousands of retailers (GLL Extras) 

*         25% off Red Letter Days 

*         25% off Buy A Gift 

*         20% off GLL spa experience treatments and associated products. 

*         Ride to work scheme 

*         Free eye tests and discounted glasses 


About GLL: 


As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.