CLIMB INSTRUCTOR
1. AT A GLANCE FOCUS ROLE SUMMARY REQUIREMENTS 2. RESPONSIBLE TO: Climb Supervisor, through the Service Manager Brands / Sports Brands Officer 3. KEY RESPONSIBILITIES: * To provide a safe and consistent fun programme for all ages and abilities of climbers. 4. SPECIFICALLY: 4.1 Customer * Maintain a good and positive image of the facility to customers and the public generally by providing a welcoming, helpful and professional service. * To comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. * To comply with the commitments outlined by the BMC * To ensure the safety and control of the climbers within the programme and to ensure that all relevant regulations applicable to the facility are enforced and complied with. * To respond as required to the many different situations which will arise. This will involve coaching climbers of different ages and stages, as well as a range of levels and abilities. * To ensure that all pupils are collected from and returned to the designated meeting point. * To spot potential talent and create a pathway for the pupil to develop from a beginner to an Academy climber. * To actively encourage pupils to enrol on further courses and short courses. * To instruct and supervise all groups required during shift hours. * To supervise casual users in the safe usage of the wall, making sure guidelines and conditions are adhered to at all times. * To induct new users in the use of the facility when required. * To deal with customer enquiries in a timely and efficient manner. * Customer satisfaction * 50-80% Teaching * Delivery of excellent programmes with knowledge of practices, progression and teaching points and how these should be applied * Aware of pupils status, nature and needs * Administration * Route setting * Maintenance * Induct new users * Maintain high levels of cleanliness within the centre * CWA/SPA qualification preferred but not essential Page 2 of 3 4.2 The Brand * To have full working knowledge of the Brand. * To understand and follow the Child Protection and Behaviour policy contained within the Brand. * To ensure relevant administration procedures are completed including registers, session plans and testing sheets where applicable. * To record and complete relevant awards in line with the Brand ensuring that the required levels are obtained. * To teach to the standard set within the Brand to ensure a consistent approach throughout all the centres. * To be accountable for results of both internal and external Audits. * To carry out route setting tasks in accordance with job guideline documents * To complete all tasks to help support the administrative systems for the operational management of the climbing centre. * To assist the Climb Supervisor with the planning and implementation of the climbing and events as required. 4.3 Revenue Protection * To ensure that all pupils are recorded on a class register. * To assist with the promotion, marketing and development of the activity as required. 4.4 Personal Development * To ensure that all necessary qualifications for the post are maintained and renewed. * To attend internal CPD training as required. 4.5 Other * To carry out all duties with due regard for Health and Safety requirements and regulations. * To attend Fire and Evacuation training as required by the General Manager. * To act in accordance with, and actively promote, GLL’s policies and standards. * To undertake any other duties commensurate with the post’s level of responsibility. * To maintain high levels of cleanliness within the facility * To perform any other duties as may be reasonably required. 5. PERSON SPECIFICATION THE AIM OF GLL IS TO RECRUIT PEOPLE NOT JUST FOR JOBS BUT FOR LONG TERM CAREERS. WE WANT “BETTER PEOPLE” WITH THE RIGHT GLL BEHAVIOURS TO SUPPORT OUR BUSINESS AND WHO WILL GROW WITH US AND “ACHIEVE MORE” FOR THESE REASONS, WE LOOK FOR EVIDENCE OF THE FOLLOWING BEHAVIOURS IN ALL POTENTIAL AND EXISTING STAFF LOOKING FOR APPOINTMENTS OR PROMOTIONS: BELIEVE * Demonstrates self-belief * Shows integrity * Committed to service excellence * Engages with 4 pillar values ACT * Continuously developing * Results driven * Positive ‘can-do’ attitude * Makes a difference Page 3 of 3 ENGAGE * Team player * Great communicator * Leads and inspires others * Cares about our communities The Job demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by Application Form and / or Interview / Assessment): 5.1 Skills * The ability to effectively deliver high quality programmes to pupils of all ages and abilities with minimal supervision. * The ability to deal with pupils and their queries and concerns with tact and sensitivity. * The ability to safely control a group of pupils within the session. * The ability to work as part of a team. * The ability to work under pressure. * Good written and verbal communication skills. 5.2 Knowledge * Appropriate professional qualifications (as shown in ‘at a glance’) Good understanding of the characteristics and qualities that pupils expect from a GLL Climbing Club session. * Knowledge of Health and Safety legislation and other legislation in relation to leisure centre operations. * Understanding of Child Protection Policy, Equal Opportunities Policy and Revenue Protection. 5.3 Experience * Experience of coaching pupils in groups of mixed ability and age. * Experience of coaching all spectrums of the curriculum. * Evidence of achieving results and making a difference to customers. 5.4 Behaviours * Approachable yet firm. * Pleasant, friendly and outgoing manner. * To encourage with appropriate use of praise. * Motivational approach towards pupils. * Reliable and committed. * A dynamic individual with a ‘can do’, results driven approach and attitude. * An appreciation of, and commitment to, the distinctive culture and philosophy of the organisation. * Demonstrates trust, openness and respect in dealings with people. * Flexible approach to tasks and workload. 5.5 Other * Able to work unsocial hours including evenings and weekends. * Commitment to complete a course of sessions. * To be successful in this post GLL will need to obtain an Enhanced CRB check and two professional references. * Society Member (internal candidates only)