GLL is looking for a Training Support Officer to join the team based at head office in Woolwich, South East London. The team’s main purpose is to be the support function for a national business with 270 facilities including leisure centres, pools, spas, libraries and children’s centres across the UK, encompassing 12,000 employees on a mix of casual and permanent contracts.
The Training Support Officer assists the organisation in remaining compliant with regards to essential qualifications and offering a Health & Fitness training programme that delivers skills that meet the business needs. As part of the team, the Training Support Officer will contribute to a clearly defined training policy and learner journeys that are accessible and understood by the workforce. The required compliance, induction and CPD training for staff will be administrated and delivered by the training support officer and team, largely managed via various internal and external learning digital systems.
Responsible to the Training Manager, you’ll be organised and committed to supporting the training programme and helping the business understand what we offer.
What you need:
Experience with Training/HR Digital systems
An understanding of the administration of e-learning.
To have previously worked with training providers.
Some experience of Health & Fitness courses would be ideal.
Understand the importance of GDPR in training and digital system management.
Attention to detail, organisational skills and a confident and professional approach.
Digitally savvy and passionate about a digital training solution.
Ability to produce results to deadlines and work on a number of issues simultaneously.
GCSE level qualifications.
Good verbal communicator.
Excellent written communication.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
What you’ll do:
You’ll help organise a Health & Fitness training programme and other essential qualifications.
Work with the Training Manager to produce training reports to monitor compliance training, identify gaps, minimise business risk and inform training requirements.
With the Training Manager, support the multi-skilling and pay structure agendas with regards to training delivery.
Help to ensure that employment/essential qualifications, induction and CPD training for the workforce are clearly defined and understood.
Help ensure that staff have access to training that ensures a skilled and competent workforce, to support continuous development, progression and career development.
Support in the monitoring of the diversity of learners and training access, in alignment with the EDI policy and plan.
Support a ‘One GLL’ understanding and learning culture amongst the workforce and a reputation as an organisation that demonstrates commitment to our people via our training offer.
Help provide course data that informs the annual training plan and budgets.
Work with the people team to ensure that essential qualifications are recorded at the point of recruitment, enabling accurate training records and successful management of renewable qualifications.
Help operate the on-line systems to ensure a smooth and successful induction journey for new staff.
Administrate the digital systems on an ongoing basis to support operations, service quality and business performance.
Support with any applicable access to employment initiatives.
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
A Values driven organisation
Learning & development to support career development
Good Pension schemes
Discounted gym membership for you and your partner.
A permanent position of up to 40 hours a week.
Industry leading rates of pay
Opportunity to join the GLL Society and have a say in how we are run plus associated social events
Exclusive discounts on our villas in Portugal
Exclusive discounts on our Ski chalets in Bulgaria
Health assurance
Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days
25% off Buy A Gift
20% off GLL spa experience treatments and associated products.
Ride to work scheme
Free eye tests and discounted glasses
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social well being of local communities. We are looking for people with purpose who are aligned to our values:
BETTER SERVICE: Better choice for all
BETTER COMMUNITIES: Making a difference
BETTER BUSINESS: Business that benefits the community
BETTER PEOPLE: More than a job
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.