Technical Service - Support Officer

Discipline: Internal
Job type: Permanent Full Time
Salary: £26,909.29
Contact name: Lee Franklin

Job ref: 185026

Corporate Technical Services - Support Officer - Based at Lee Valley 


GLL is currently recruiting a CTS Support Officer to join our Corporate Technical Service Team in The Facility Management Department.  As a CTS Support Officer you will be passionate about the leisure industry and the role.


A  CTS Support Officer  role is highly varied, from ensuring the Corporate Compliance systems are updated daily, assets assigned and updated accordingly, workflows are generated as required working with the AFM’s and RFM's to‿


*           Follow up and chase track records of required remedial works.  Support with Contractors and GM’s to understand the need of our customers to respond and facilitate speedy resolutions to all esquires.

*          Support National & Area Facilities Managers (NFaM) & (AFM’s) in project management, minute taking, folder updating, and planner management.  (Travel will be required)

*          Support in collating information and documentation for all new contract tenders to ensure best practice is maintained and best value is achieved.

*          Raising Purchase orders (P/O’s) on GLL’s procurement system (Axapta), Liaising with GLL Managers and contractors to ensure P/O’s are receipted, recorded and invoices updated on the Life Cycle Maintenance (LCM) spreadsheet Trackers.

*          Liaise with contractors to ensure Planned Preventative maintenance (PPM) certificates & invoices are received and recorded on GLL’s spreadsheet tracker.

*          General Minute taking for a variety of meetings, preparing meeting slides and PowerPoint presentations, making meeting room bookings.

*          Completing facilities Audits (Travel Required)

*          Undertake industry standard training.

*          Maintain an up to date list of contractor and facilities staff contact details.

*          Maintaining the Regions Risk Register system.

*          Organising and recording training courses

*          Management & Recording of GLL’s insurance system (Crimson)

*          General Administrative duties.

*          Will line manage the admin team.


Your own development is just as important, as we’ll train you to sharpen your skills in the  CTS Support Officer  role which includes your self development to fully participate and engage in all Facility management Department (FMD) training and on-going assessment of performances. Keep abreast of trends and developments within the industry and discuss own training needs with the Regional Facilities Managers.


The CTS Support Officer will be able to act in accordance with, and actively promote all GLL policies and standards, and undertake any other duties commensurate with the post’s level of responsibility.


What you’ll do:

*         A can-do attitude.

*         Ability to maintain a good and positive image of the department to contractors, and staff teams by providing a welcoming, helpful and professional service.

*         Responsible for the efficient and effective control of the day to day requirements of the role and services of GLL, ensuring that all the systems are maintained.

*         To maintain all ‘good housekeeping’ systems to effect improvement plans for energy conservation and resource maximisation.

*         Supervision of all staff, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.

*         Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting,            qualification maintenance, appraisals, discipline etc.


As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees

  • A salary of £26,909.29,  per annum

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • A full time permanent position

  • Industry leading rates of pay

  • opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal

  • Exclusive discounts on our Ski chalets in Bulgaria

  • Health assurance

  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products

  • Ride to work scheme

  • Free eye tests and discounted glasses

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

  • A permanent employment contract - part time and full time
  • A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.