Spa Supervisor

Location Welwyn Garden City
Discipline: Spa and Beauty
Job type: Permanent Full Time
Salary: ££24,606
Job ref: 169683

GLL is looking for a Spa Supervisor to work at Gosling Sports Park. If you have the skills and ambition to join us as a Spa Supervisor, there's never been a more exciting time to join us. This is more than just a Spa Supervisor  job, it's a career. As a Spa Supervisor  you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity.


As a Spa Supervisor  you will liaise directly with Service Manager to ensure smooth daily operations, efficient reception, supervision & maintenance of the spa department. Including operation, stock control, programming, promotion, sales, developing staff and ensuring excellent customer services whilst achieving business, financial and sales targets


What you’ll do: 


*         To build a high profile rapport with customers and create an excellent, quality ‘customer experience’ within the Spa.

*         To perform all treatments to a high standard

*         Ensure customer compliance with spa rules and procedures

*         Ensure the highest quality standards of customer care and service delivery are achieved within the Spa.

*         Selling of thermal spa experience, treatments & retailing merchandise to achieve performance targets set.

*         To ensure the Senior Therapist team has set retail targets to achieve the business & financial objectives.

*         Actively up-selling services during customer interaction.

*         To encourage bookings of the experience and treatments from enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customer.

*         Management of the Spa Day Package and group booking programme.

*         To embrace the spa Experience brand ethos and apply this throughout service delivery.

*         To market and promote the spa.

*         Act as Shift Manager as required, supervising operational shifts and carrying out any other duties as required commensurate with the posts level of responsibility (including cover at other Spas)

*         Assist in the development of a portfolio of quality spa services and products

*         To ensure the smooth operations of the booking system.

*         To ensure a robust stock control system is in place with regular stock recording and ordering takes place, supporting and managing the Senior Therapist in this task.


What you need: 


*         Appropriate professional qualifications

*         Good understanding of the characteristics and qualities that customers want from a spa experiences and treatments.

*         Knowledge of key performance indicators and their application and how they can be used to effect improvement.

*         Good understanding of developments in the spa industry.

*         Knowledge of electronic booking systems

*         Extensive experience in a busy spa /health & fitness centre, or working customer focused environment.

*         Evidence of achieving results and making a difference to customers

*         Evidence of achieving results and making change happen through supervision and influence.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else. 


In return, you will get: 


*         A full time permanent position

*         Industry leading rates of pay 

*         Discounted membership at our leisure centres 

*         Discounts across thousands of retailers (GLL Extras) 

*         A fantastic pension scheme 

*         25% off Red Letter Days 

*         25% off Buy A Gift 

*         20% off GLL spa experience treatments and associated products. 

*         Ride to work scheme 

*         Free eye tests and discounted glasses 

*         The opportunity to join the GLL Society and have a say in how we are run plus associated social events 

*         Exclusive discounts on our villas in Portugal 

*         Exclusive discounts on our Ski chalets in Bulgaria 

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. 


About GLL: 


As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. 


Our people are from the communities we serve and help us make real changes in their local area. 


To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. 


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. 


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. 

We are an inclusive employer. We seek and welcome diversity in our teams. 

All pay rates are subject to skills, experience, qualifications and location.