GLL is currently recruiting for a part time Senior Library Assistant to join the collections team based on the first floor of Lincoln Central Library. Working 33 hours per week, you will be primarily delivering services to Music, Drama and Reading Groups and Listening Lincs, a talking book postal service for the visually impaired. You will though also be required to cover frontline services at site as required.
With internal and external customers at the heart of everything you do, as a Senior Library Assistant you will help deliver our county wide services, supporting customers to access our collections both physically and digitally, ensuring their unique needs are met through the relationship you build with them, whether in person, by email or telephone. You will also support customers and colleagues with queries and support needs via our dedicated email accounts and in accessing the inter-library loans services.
Working hours will be 9am to 5pm Monday, Wednesday, Thursday and Friday and 9am to 2pm on a Tuesday.
What you need:
Experience working within libraries
Evidence of making a difference to customers
Excellent IT skills and knowledge
Excellent numeracy, literacy and communications skills
Administration skills
Experience of using Library Management systems, would be useful
A real focus on customer service.
Passion and personality
Evidence of being organised and efficient
Customer Service Qualification (desirable)
Be a great team player
What you’ll do:
Work as part of the team to ensure the smooth operation of county-wide collections services
Provide a warm and positive experience to all customers, both in person and remotely, providing guidance and supporting their needs.
Follow Safeguarding of children and vulnerable adults’ policy and procedures
Follow all Normal and Emergency Operating Procedures as well as adhering to relevant polices and manuals
Support customers with all queries available at the library
Support the delivery of frontline services at site as required.
Fully participate in and engage in the any training provided.
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
A salary of £24,459 per annum pro rata
A value driven organisation
Learning & development to support career development
Good pension schemes
Discounted gym membership for you and your partner
A permanent position of 33 hours per week
The opportunity to join the GLL Society and have a say on how we are run, plus get invited to associated events
Exclusive discounts on our villas in Portugal
Exclusive discounts on our ski chalets in Bulgaria
Career pathways, professional development is just the start. To ensure your stay on top of your game we provide training with practical and theory elements too
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days
25% off Buy a Gift
20% off GLL spa experience treatments and associated products
Ride to work scheme
Free eye tests and discounted glasses
About GLL:
As the largest provider of public libraries in the UK and a charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements:
A permanent employment contract - part time and full time
A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.