Location: Lee Valley Riding Centre
GLL is looking for a Customer Service Advisor at Lee Valley Riding Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or helping them book a lesson. . Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries via telephone, email or face to face. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times. You will also have the opportunity to assist with admin tasks.
Salary - £13.15 per hour
What you need:
- Knowledge of equestrian activates desirable
- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
What you’ll do:
- Being the first point of call for customers
- Answer incoming calls and emails to the centre
- Deal with bookings
- Deliver first-class customer service
- Answer customer queries
- Some admin duties
- Be a key support to your team on a daily basis.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get:
- A full time permanent position – Change accordingly
- Industry leading rates of pay
- Discounted membership at our leisure centres
- A fantastic pension scheme
- Ride to work scheme
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.