Multi Skilled Leisure Assistant

Discipline: Leisure and Fitness
Job type: Permanent Full Time
Salary: £24402
Contact name: Marika Smith

Job ref: 190065

GLL is looking for a Multi-Skilled Leisure ops, to join the team at Hough End  Leisure Centre in Manchester. You'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us.

The Mutli-Skilled (Leisure Ops) role is responsible to the Duty and Assistant Manager within their facility. As well as the Area Swim School Lead if delivering swimming lessons.


Multi - Skilled Leisure ops, will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.


Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!


What you need:

  • A can-do attitude
  • A real focus on customer service.
  • Passion and personality
  • Knowledge of health and safety
  • Be a great team player


What you’ll do:

  • Work as part of the team to ensure the smooth operation of the facility

  • Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals

  • To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed

  • Fully participate in and engage in the training through centre –based training and on-going assessment on performance

  • Customer Experience

  • Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit

  • Interact with customers through conversations and sign posting them to the right activities and services that meet their needs

  • Support customers with all queries ranging across the products available at the facility

  • Confidently upsell GLL products and services across the estate and match customers to them

  • In a wet side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies

  • Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required

  • Setting up and taking down different types of equipment for activities such as exercise classes

  • Fitness & Fitness classes

  • Supervise the gym/ Fitness Centre interacting with customers as required, providing support and guidance on equipment through the use of inductions

  • Lead Fitness Classes in line with class timetable requirements

  • Teaching / Coaching

  • Delivery of a minimum of 5 lessons/ classes per week as part of your role as agreed by your line manager

  • Delivery of pupil – focused lessons in a passionate and professional manner working effectively as part of a team

  • Ensuring lessons are delivered in line with guidelines and taking responsibility for the safety of your pupils

  • Undertaking any necessary administration to the compliance of GLLs Swimming or sports specific procedures


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • A full time permanent position – Change accordingly

  • Industry leading rates of pay

  • opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal

  • Exclusive discounts on our Ski chalets in Bulgaria

  • Health assurance

  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products.

  • Ride to work scheme

  • Free eye tests and discounted glasses


About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.


If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.


However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.


We are an inclusive employer. We seek and welcome diversity in our teams.


*All pay rates are subject to skills, experience, qualifications and location.