Health Referral Administrator

Discipline: Health Referral
Job type: Flexible
Job ref: 184566

GLL is looking for a Health Referral Administrator to work from the Waterfront Leisure Centre in Woolwich. If you have the skills and ambition to join us as a Health Referral Administrator , there's never been a more exciting time to join us. This is more than a Health Referral Administrator job, it's a career.


Based within the administration  ‘hub’ for the Healthwise Healthy Lifestyle Service, the administrator will be responsible for the smooth and effective administration for the Healthwise and service providing a telephone support service, high levels of customer care  as well as accurate of data management. The administrator will also act as a support service to the staff delivering the Health interventions which includes a Physical Activity Referral Scheme, an Adult Weight Management Scheme and a Children and Young Peoples Healthy Lifestyle Service.


What you need:

  • Ability to communicate clearly and to a variety of individuals including participants, leisure Centre staff and referring professionals.

  • Have an awareness of the needs of and an ability to communicate with participants.

  • High levels of accuracy in relation to data management and inputting.

  • High levels of IT competency.

  • Ability to motivate individuals and support behaviour change.

  • Ability to work as part of a team and/or on own initiative.

  • Good time management and punctuality.

  • To work a shift pattern in line with the needs of the service (currently this is outlined as being scheduled to be 8am to 8pm Monday – Friday but may change with service development)

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.


What you'll do:

  • Receiving, screening and distributing referral for approval.

  • Contacting all referrals  to confirm receipt of referral.

  • To flag to the Healthwise Coordinator/Manager/Clinical practitioner any referrals that may not be appropriate for onward referrals.

  • Providing a telephone support function for those referred to the Healthwise service

  • Responding to participant queries, escalating any issues where necessary, through a telephone support service as well as face to face queries.

  • Taking messages from the answer phone and responding accordingly

  • To book appointments, where appropriate for group and individual sessions with the Healthwise team.

  • Timely access to assessment (waiting time from referral to assessment) ensuring this meets the contractual target.

  • Act as a point of contact for referrals to key partners.

  • To send reminders about appointments (telephoning participants where appropriate).

  • Provide feedback and information to referrers and participants on the programme including other local health pathways.

  • Following up participants in relation to activity levels following an intervention and recording this information on the database.

Desirable but not essential:

  • A good knowledge of the health and fitness industry

  • A good understanding of the barriers to exercise and effective strategies to support behaviour change

  • A good understanding of physical activity interventions .

  • Experience of working within the Leisure/Fitness industry

  • Experience of working in a telephone call centre environment dealing with customer enquiries

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A salary of up to £25,232.25 per annum

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • Industry leading rates of pay

  • Opportunity to join the GLL Society and have a say in how we are run plus invites to associated events

  • Exclusive discounts on villas in Portugal

  • Exclusive discounts on ski chalets in Bulgaria

  • Health Assurance

  • Career Pathways, professional development is just the start. To ensure you stay at the top of your game, we provide training with practical theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products

  • Ride to work scheme

  • Free eye tests and discounts on glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

  • A permanent employment contract - part time and full time
  • A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.