Head of Service - Cardiff

Location Cardiff
Discipline: Leisure and Fitness Management
Job type: Permanent Full Time
Salary: £60,911
Job ref: 175563

GLL is looking for a Head of Service to ensure a high-quality leisure service is delivered across our 8 leisure centres in Cardiff. Now entering our seventh year of operation in partnership with Cardiff City Council, we have a 300-strong team that helps to improve the physical, mental and social wellbeing of local communities and residents in Cardiff.


The Head of service in Cardiff will play a pivotal role in collaborating with key partners across the city to enhance activity levels and maximise use of the Better leisure centres.  With strong connections across the political and business networks, this role will draw on high level negotiation and a track record in transformation programmes.  The successful candidate must be able to demonstrate a passion for delivering the highest levels of customer service and a talent for building and developing teams for growth.  

This key, leadership role reports directly into the Senior Regional Director, and will also work closely with the local leadership team and corporate support across the UK. With natural business acumen, community ethos and a keen eye for operational detail, you'll take a lead on representing GLL at a senior level at various forums and committees including client meetings, community forums and the GLL Board. You'll provide direction and guidance to your management teams to constantly innovate and progress our service offerings as well as ensuring targets are monitored and met accordingly. Fully aligned with our mission and corporate plan, you'll champion our 'People Vision' and lead by example, empowering local teams to seek learning and development opportunities and achieve high levels of performance.


We're looking for an organised and positive leader who can ensure strong coordination between our teams and local stakeholders to ensure we maximise opportunity. You'll have proven leadership experience of running high volume public-use facilities within community or cultural environments. Project management capability including the full project lifecycle and change management is imperative. Naturally you'll have excellent communication skills and passion for the leisure / culture / community service sectors, but relevant professional qualifications such as QCF accreditations (levels 5-7), IOSHH and CIMSPA membership or the willingness to work towards them, will be beneficial.


In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:


*         A Values driven organisation

*         Learning & development to support career development

*         Good Pension schemes

*         Discounted gym membership for you and your partner.

*         A full time permanent position

*         Industry leading rates of pay

*         opportunity to join the GLL Society and have a say in how we are run plus associated social events

*         Exclusive discounts on our villas in Portugal

*         Exclusive discounts on our Ski chalets in Bulgaria

*         Health assurance

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

*         Discounts across thousands of retailers (GLL Extras)

*         25% off Red Letter Days

*         25% off Buy A Gift

*         20% off GLL spa experience treatments and associated products.

*         Ride to work scheme

*         Free eye tests and discounted glasses


About GLL:


As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People GOLD Award employer.


However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.


We are an inclusive employer. We seek and welcome diversity in our teams.


All pay rates are subject to skills, experience, qualifications and location.


If you're ready to take the next step in your leadership career, please apply now.


If you are interested in this role, please upload a CV and cover letter in one document outlining your current experience and why you think you would be a good fit for the role, what skills and qualities you feel you could bring Cardiff as Head of Service, and why you are interested in applying. 

All pay rates are subject to skills, experience, qualifications, age and location.


To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.