GLL is looking for a General Manager to cover maternity leave for from August 2025 at York Stadium Leisure Complex, York. This General Manager opportunity is perfectly suited to a General Manager with experience of multi tenanted retail and leisure units.
As General Manager of York Stadium Leisure Complex, a flagship facility within GLL’s York partnership, you'll have a big part to play in shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration and landlord duties involved in running an extremely busy leisure complex.
2025 – 2026 is an exciting time for York Stadium Leisure Complex, as well as hosting our home teams York Football Club and York Rugby League Football Club matches, we are also proud to host the England Women’s Rugby World Cup matches as well as Leeds, Hull and Sheffield United Club’s under 21’s football matches.
The complex facilities include:
York Leisure Centre (*Large gym and fitness class studios, 3 Swimming Pools, Clip n Climb Arena, Sports Hall, 3G Pitches, Outdoor Fitness Zone, Play Park)
* 8500 Seater Stadium
* York Football Club - Offices and Shop
* York Rugby League Football Club – Offices and Shop
* York Against Cancer – Shop and Offices
* NHS Outpatients Unit
* Gymnastics Development Centre
* Library
What you will do:
- Develop and implement operational plans within the Centre.
- Provide contractual guidance and support to the Complex’s Tenants
- Provide leadership to the Centre Team.
- Ensure facility operational compliance.
- Ensure compliance with legal, regulatory, ethical and social requirements
- Encourage innovation within the region.
- Lead, plan and implement change
- Help team members address problems affecting their performance
- Build and sustain collaborative relationships with other organisations
- Manage finance for the leisure centre and service charge accounts.
- Ensure your own actions reduce risks to health and safety
- Manage a programme of complementary projects
- Manage business processes
- Develop and implement marketing plans for your area of responsibility
- Work with others to improve customer service
- Build your organisation’s understanding of its market and customers
- Manage the achievement of customer satisfaction
What you’ll need:
- The proven ability to effectively manage a staff team
- The ability to analyse business issues and prepare business and local marketing plans
- The ability to research, prepare, justify and present project reports
- The ability to persuade and influence staff at all levels
- The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively
- Excellent written and verbal communication skills
- The capability to contribute to the wider strategic development of the organisation
- Thorough knowledge of leisure centre operations, programming and financial management
- Knowledge of key performance indicators and their application and how they can be used to effect improvement
- Up to date knowledge of developments in leisure, fitness and lifestyle environment
- Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres
- A proven track record of managing in busy wet and dry leisure centres
- Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service
- Evidence of achieving results and making change happen through leadership and influence of a team
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
- A salary from £40,569.86
- Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full-time position on a fixed contract covering maternity for 1 year
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible