GLL is seeking a dynamic and people-focused General Manager to lead the team at West Reservoir Centre, a unique open water and watersports venue in Hackney. This is a fantastic opportunity for a passionate leader to shape the future of outdoor leisure and community engagement.
About the Role:
As General Manager, you’ll be responsible for the day-to-day delivery of operations, ensuring the centre runs smoothly, safely, and efficiently. You’ll lead a diverse team, fostering a culture of staff development, engagement, and high performance. Your leadership will be key to delivering exceptional customer experiences and growing participation in our watersports and open water programmes.
Key Responsibilities:
- Lead, motivate, and develop a multidisciplinary team including lifeguards, instructors, and customer service staff
- Ensure safe and effective delivery of all activities, including open water swimming, paddle sports, and events
- Drive operational excellence through robust planning, risk management, and compliance with safety standards
- Manage budgets, forecasts, and performance targets to ensure financial sustainability
- Champion customer service and community engagement, ensuring the centre is welcoming and inclusive
- Collaborate with internal and external partners to enhance programming and outreach
Desirable Qualifications & Experience:
- RYA Senior Instructor or Paddle UK Coach (or equivalent)
- Proven experience in people management and team leadership
- Strong operational background in leisure, outdoor activities, or watersports
- Experience in budget management and performance improvement
- Excellent communication and problem-solving skills
Employee Benefits:
- Career development and training opportunities
- Discounted gym membership
- Exclusive discounts on holidays and retail
- Health assurance and wellbeing support
- Ride to work scheme