West Drayton Platinum Jubilee Leisure Centre is set to become a future GLL flagship facility, and we're looking for an ambitious General Manager to join us in this exciting new chapter. This is a rare opportunity to apply for the General Manager position at a brand-new facility that will deliver incredible services to the community. As the driving force behind this new addition to the Hillingdon Partnership , you’ll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.
This ambitious project commenced in 2022, with completion in 2025 planned for late summer early Autumn
If you’re passionate about creating positive change to people’s lives and health, this is your chance to make a real impact. West Drayton Platinum Jubilee Leisure Centre will be a central hub for the community, and you’ll play a pivotal role in embedding GLL’s core values, fostering community engagement, and building lasting relationships with key stakeholders.
What you will do:
Develop and implement operational plans within the Centre.
Provide leadership to the Centre Team.
Ensure compliance with legal, regulatory, ethical and social requirements
Encourage innovation within the region.
Lead, plan and implement change
Help team members address problems affecting their performance
Build and sustain collaborative relationships with other organisations
Manage finance for your area of responsibility
Ensure your own actions reduce risks to health and safety
Manage a programme of complementary projects
Manage business processes
Develop and implement marketing plans for your area of responsibility
Work with others to improve customer service
Build your organisation’s understanding of its market and customers
Manage the achievement of customer satisfaction
What you’ll need:
The proven ability to effectively manage a staff team
The ability to analyse business issues and prepare business and local marketing plans
The ability to research, prepare, justify and present project reports
The ability to persuade and influence staff at all levels
The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively
Excellent written and verbal communication skills. IT literate
The capability to contribute to the wider strategic development of the organisation
Thorough knowledge of leisure centre operations, programming and financial management
Knowledge of key performance indicators and their application and how they can be used to effect improvement
Up to date knowledge of developments in leisure, fitness and lifestyle environment
Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres
A proven track record of managing in busy wet and dry leisure centres
Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service
Evidence of achieving results and making change happen through leadership and influence of a team
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Permanent position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business
Additionally GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services
Access to the tax efficient Ride to Work bicycle purchase scheme.
Free annual eye tests
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you
Access to team building and fun events such as Treks, Concerts outings etc
Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements:
A permanent employment contract - part time and full time
A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.