General Manager

Location Camden
Discipline: Internal
Job type: Permanent Full Time
Salary: £Up to £57,443.10
Contact name: Alex Harrison

Job ref: 194406

GLL is looking for a General Manager to work in Kentish Town Sports Centre & Talacre Community Sports Centre. If you have the skills and ambition to join us as a General Manager. This General Manager opportunity is perfectly suited to a General Manager who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer.


Bringing ambition to match ours, this is your chance to lead both a large wet- and dry- facility, as well as a local community sports centre as a multi-centre General Manager. You will develop a talented team at the heart of a leisure sector leader. Our aim is to make an active and healthy lifestyle accessible to all. As General Manager, you'll have a big part to play in that, as you focus on shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and community partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre.


Kentish Town Sports Centre is a well-established large leisure centre in an historic refurbished building. Talacre Community Sports Centre is a dry facility where the successful applicant will work closely with our partners in the Camden Council Sports Development Team who operate out of the centre. Talacre is about to undergo significant investment and, whilst the redevelopment is managed by the Council, the General Manager will need to have project management experience to support the operational requirements associated with such a significant refurbishment.


What you will do:

  • Develop and implement operational plans for your area of responsibility

  • Provide leadership in your area of responsibility

  • Ensure compliance with legal, regulatory, ethical and social requirements

  • Encourage innovation in your area of responsibility

  • Lead, plan and implement change

  • Help team members address problems affecting their performance

  • Build and sustain collaborative relationships with other organisations

  • Manage finance for your area of responsibility

  • Ensure your own actions reduce risks to health and safety

  • Manage a programme of complementary projects

  • Manage business processes

  • Develop and implement marketing plans for your area of responsibility

  • Work with others to improve customer service

  • Build your organisation’s understanding of its market and customers

  • Manage the achievement of customer satisfaction


What you’ll need:

  • The proven ability to effectively manage a staff team

  • The ability to analyse business issues and prepare business and local marketing plans

  • The ability to research, prepare, justify and present project reports

  • The ability to persuade and influence staff at all levels

  • The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively

  • Excellent written and verbal communication skills. IT literate

  • The capability to contribute to the wider strategic development of the organisation

  • Thorough knowledge of leisure centre operations, programming and financial management

  • Knowledge of key performance indicators and their application and how they can be used to effect improvement

  • Up to date knowledge of developments in leisure, fitness and lifestyle environment

  • Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres

  • A proven track record of managing in busy wet and dry leisure centres

  • Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service

  • Evidence of achieving results and making change happen through leadership and influence of a team


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • A full time permanent position

  • Industry leading rates of pay

  • opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal

  • Exclusive discounts on our Ski chalets in Bulgaria

  • Health assurance

  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products.

  • Ride to work scheme

  • Free eye tests and discounted glasses


About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400

facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.


We offer two different types of work arrangements:


  • A permanent employment contract - part time and full time

  • A flexible worker engagement by joining our flexible worker pool


If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.



So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.


We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.