General Assistant

Location York
Job type: Flexible
Salary: £12.00 18+
Contact name: James Howard

Job ref: 194085

GLL is looking for a General Assistant to work at Burnholme Sports Centre. You'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us.

General Assistants will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.


Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!


What you need:

  • A can-do attitude
  • A real focus on customer service.
  • Passion and personality
  • Knowledge of health and safety
  • Be a great team player


What you’ll do:

  • Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.

  • To prepare areas and equipment for events/activities as appropriate.

  • To carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor / Manager any faults or major repairs in line with company procedures.

  • Responsible for the efficient and effective control of the day to day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.

  • To prepare areas and equipment for events/activities as required.

  • To ensure that all equipment is used in a manner consistent with safe working practice.

  • To ensure that equipment is fit for purpose prior to customers being allowed to make use of.

  • To ensure excellent standards of cleanliness at all times.

  • To promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.

    As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:


*         A Real Living Wage salary or above 

*         A Values driven organisation

*         Learning & development to support career development

*         Good Pension schemes

*         Discounted gym membership for you and your partner.

*         Job security GLL have been operating over 30 years and is the largest leisure provider in the UK 

*         Industry leading rates of pay

*         opportunity to join the GLL Society and have a say in how we are run plus associated social events

*         Exclusive discounts on our villas in Portugal

*         Exclusive discounts on our Ski chalets in Bulgaria

*         Health assurance

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

*         Discounts across thousands of retailers (GLL Extras)

*         25% off Red Letter Days

*         25% off Buy A Gift

*         20% off GLL spa experience treatments and associated products.

*         Ride to work scheme

*         Free eye tests and discounted glasses


About GLL 

As the UK’s largest leisure operator and charitable social enterprise, GLL offers a diverse range of career opportunities for individuals in our local communities. Managing over 400 facilities across England, Wales, and Northern Ireland, we oversee public sport and leisure centres, elite sporting venues, libraries, and children’s centres.


Our Commitment to the Community

Our workforce is drawn from the very communities we serve, enabling us to make tangible improvements in local areas. One of our core values is ‘More than a Job,’ reflecting the wide range of possibilities and opportunities available to our employees. We are dedicated to positively impacting our people, offering flexible and part-time working options to ensure your job aligns with your lifestyle. Subject to available vacancies, you may choose between a regular work schedule with a contractual commitment or the freedom of flexible hours, contributing to the health and wellbeing of your community.


Employment Options

We offer two primary types of work arrangements:

         Permanent Employment Contract*: Available in part-time and full-time capacities.

         Flexible Worker Engagement*: Join our flexible worker pool for more adaptable working hours.


If you prefer a consistent number of working hours and can accommodate a 7-day-a-week service, a full-time or part-time permanent contract might be the ideal choice for you.


Areas of Work

Whether your interests lie in:

*         Sport and leisure

*         Events and catering

*         Health and beauty

*         Corporate support

*         Working with children


GLL has a position that can match your ambitions.


Our Values and Benefits

As a passionate advocate for thriving communities, we reinvest in our facilities, projects, and people. GLL is proud to be an Investors in People Gold Award employer. We embrace inclusivity and diversity, ensuring that our workforce reflects the communities we serve. As a living wage employer, we guarantee fair compensation, with pay rates determined by skills, experience, qualifications, and location. Applicants under 18 will receive pay appropriate to their age group.


Join Us

No matter how you choose to work with us, you can expect to be a valued member of our team, collaborating with great colleagues and making a real difference in people’s lives. Explore the possibilities with GLL and help us create healthier, happier communities.