Duty Manager

Location Bedford
Discipline: Leisure and Fitness Management
Job type: Permanent Full Time
Salary: £27107.58
Contact name: James Koncewicz

Job ref: 192185

GLL is currently recruiting a full time Duty Manager to join our Mowsbury Golf & Squash Centre in Bedford. As a duty manager you will be passionate about the leisure industry. A duty manager’s role is highly varied, you could be doing anything from unlocking the centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, duty managers ensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of 18 hole golf course, shop and squash courts. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse duty manager role.

Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life; this is your chance to progress as a duty manager.


What you’ll do:


  • A can-do attitude.
  • Managing day to day operations of the centre, including opening and closing of the building, required to do shift work, including early, mid and late shifts also weekends and bank holidays.
  • Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, professional and operational service.
  • Various admin duties including but not limited to raising invoices for centre block booking and one-off bookings, Raising purchase orders for stationery, equipment and office supplies.
  • To effectively manage the centres debtors lists and assist the managers in the recovery of debts.
  • Assist the centres in event coordination including management and staff organisation if required.
  • Support with various client reports when required.
  • Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
  • Prepare areas and equipment for sessions as appropriate.
  • Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
  • Ensure all safety / operating procedures are in place.
  • To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
  • Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.

Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:


  • A Values driven organisation
  • Learning & development to support career development
  • Good Pension schemes
  • Discounted gym membership for you and your partner.
  • A full-time permanent position –  Salary from £27,107.58
  • Industry leading rates of pay
  • Opportunity to join the GLL Society and have a say in how we are run plus associated social events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Health assurance
  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products.
  • Ride to work scheme
  • Free eye tests and discounted glasses