GLL is looking for Customer Service Advisors to join our Customer Services Team based at the Woolwich Royal Arsenal. If you have the skills and ambition to join us as a Customer Service Advisor, there's never been a more exciting time to join us. This is more than a Customer Service Advisor job; it's a career.
We are seeking talented and experienced Customer Service Advisors to join our team. As a Customer Service Advisor, you will go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills. You’ll have a genuine passion for delivering exceptional service by listening to and supporting customers who need help or advice.
What you’ll do:
Connect with customers via telephone, email, and web chat, ensuring that customer requests are handled professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a genuine desire to help and support them.
Make the most of each interaction by using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong, high-quality output.
Use your own initiative and problem-solving skills to find the best outcome for the customer.
Take ownership of your own performance, constantly challenging yourself to be the best you can be and being proactive around your own development and growth.
What you need:
A can-do attitude.
Passion and personality.
Be a great team player.
Passionate about service – always looking to deliver the best possible service at every opportunity.
Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre within the last five years.
Strong verbal and written communication skills.
Excellent listening skills supported by a warm, friendly, and confident manner.
Computer-literate, able to use Microsoft packages.
Flexible approach to tasks and workload.
As a leader within the leisure industry, we can also offer scope for career progression and job variety, unlike anywhere else.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation where you can have a career!
The basics:
This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service.
We are an accredited Living Wage employer with industry-leading rates of pay.
We can offer a career, not just a job, with extensive Learning & Development support available.
GLL is values-driven, not profit-driven. We work hard to benefit the communities we operate in.
As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services.
Access to the tax-efficient Ride to Work bicycle purchase scheme.
Free annual eye tests.
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you.
Access to team-building and fun events, such as treks, concerts, and outings.
Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.
Our people are from the communities we serve, and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and well-being of your community.
We offer two different types of work arrangements:
A permanent employment contract - part-time and full-time.
A flexible worker engagement by joining our flexible worker pool.
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.