GLL are looking for customer service advisors to join our rapidly expanding team in Belfast. GLL customer service advisors go the extra mile and delighting customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a customer service advisor at GLL you will be a self-motivated, results driven individual who has excellent verbal and written communication, you’ll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice.
Our customer service advisors enjoy working in a fast-paced environment where every day is different and get a real buzz about providing solutions to every problem.
We are looking for Customer Service Advisors and you can choose your hours between 16 and 40 per week. Full-Time salary based on 40 hours per week.
We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre and your job is to have great conversations with our customers!
Induction and Training:
You will receive a three week full-time, interactive induction training programme including visits to our leisure facilities, system training and meeting the team. Full attendance is required to complete the induction training.
Please note we will be holding an Recruitment open day weekend 25th and 26th January 2025.
What you need:
A can-do attitude
Passion and personality
Be a great team player
Passionate about service – always looking to deliver the best possible service you can at every opportunity.
Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years.
Strong verbal and written communication skills.
Great listening skills supported by a warm, friendly and confident manner.
Computer literate, able to use Microsoft packages.
Flexible approach to tasks and workload.
What you’ll do:
Connect with customers at the telephone, via email, and via web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate and demonstrating a real desire to help and support them.
Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output.
Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get
What do we offer?
- Regular engagement activities
- Work-life balance
- Market-leading pension scheme
- Reward and recognition
- Weekly team meetings
- Daily huddles
- On-site yoga
- Centre activities e.g. surf and slide, football
- £16 gym and leisure centre membership (potentially dropping to £11 after completion of probationary period)
- 6.2 weeks annual leave
- Employee Assistance programme
- Westfield Health
- Better Extras
- Better On Demand
- 20% discount on Spa Experience treatments and products
- Ride to work scheme
- Refer a friend scheme
- Free eye tests
- Uniform provided
- Discounted apartments in Portugal and Bulgaria
- Shifts planned well in advance to help you plan
- Three-week induction plan
- Career progression and development opportunities
Our Opening Hours:
Monday -Thursday 7:45am-9:15pm
Friday – 7:45am-6:15pm
Weekends – 7:45am-4:15pm
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.