Corporate Technical Support Officer

Discipline: Internal
Job type: Permanent Full Time
Contact name: Lee Franklin

Job ref: 189665

GLL is currently recruiting a Corporate Technical Officer to work in our Facility Management Department. We are looking for a Corporate Technical officer who is able to work in an office environment, the individual must be dynamic, and have very good computer skills. You must be able to demonstrate that you can carry out office duties and be understanding of a role that is fast pace and requires the individual to be willing to learn and uphold the department’s policies & procedures and integrity of the department working as a team and individually.


You must have good customer care skills and able to communicate well via the telephone, email or within meeting forums. The duties require you to be able to review reports, take minutes and record information accurately.


You must be willing to develop your learning and understanding of the requirements within the job role including support to the facilities managers within the department and within the BMS Bureau team.


What you’ll do:

*         Support officer will be covering the day to day running of the office and wider National requirements.

*         Assisting the CTS Support Manager in the management of the National Compliance Filing

*         Assisting the CTS Support Manager in the day to day tasks of the BMS.

*         Management of GLL’s Computer Aided Facilities Management (CAFM) systems.  Liaise with Partnership Managers (PM’S) & General Managers (GM’s) to ensure the system is updated daily, assets assigned and updated accordingly,                      workflows are generated as required.

*         Work with all Area facilities managers (AFM’s, RFM’s) to chase, track records required remedial works.  Support with Contractors and GM’s to understand the needs of our customers to facilitate speedy resolutions to all enquires.

*         Support National Facilities Managers (NFaM) & AFM’s RFM’s in project management, minute taking, folder updating, and planner management.  (Travel will be required)

*         Support in collating information and documentation for all new contract tenders to ensure best practice is maintained and best value is achieved.

*         Raising Purchase orders (P/O’s) on GLL’s procurement system (Axapta), Liaising with GLL Managers and contractors to ensure P/O’s are receipted, recorded and invoices updated on the Life Cycle Maintenance (LCM) spreadsheet                          Trackers.

*         Liaise with contractors to ensure Planned Preventative maintenance (PPM) certificates & invoices are received and recorded on GLL’s spreadsheet tracker.

*         General Minute taking for a variety of meetings, preparing meeting slides and PowerPoint presentations, making meeting room bookings.

*         Completing facilities Audits (Travel Required)

*         Undertake industry standard training.

*         Maintain an up to date list of contractor and facilities staff contact details.

*         Maintaining the Regions Risk Register system.

*         Organising and recording training courses

*         Management & Recording of GLL’s insurance system (Crimson)

*         General Administrative duties.


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • A full time permanent position – Change accordingly

  • Industry leading rates of pay

  • opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal

  • Exclusive discounts on our Ski chalets in Bulgaria

  • Health assurance

  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products.

  • Ride to work scheme

  • Free eye tests and discounted glasses


About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.


We offer two different types of work arrangements:

  • A permanent employment contract - part time and full time
  • A flexible worker engagement by joining our flexible worker pool


If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.


We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.