Job type: Flexible
Contact name: Maryna Mateiko

Job ref: 193525

GLL is looking for a Concierge at East Ham Leisure Centre If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.


As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries converting them into memberships. Concierge are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you need:

  • A can-do attitude
  • A real focus on customer service.
  • Passion and personality
  • Knowledge of health and safety
  • Be a great team player
  • Good IT, literacy, numerical and communication skills
  • Some experience of administration
  • Cash handling


What you’ll do:

  • Being the first point of call for customers
  • Answer incoming calls to the centre
  • Deal with transactions including setting up direct debits and cash handling
  • Dealing with membership enquiries including selling memberships to customers
  • Deliver first-class customer service
  • Answer customer queries
  • Setting up equipment
  • Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.


As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.


About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.


Our people are from the communities we serve and help us make real changes in their local area.


To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.


We are an inclusive employer. We seek and welcome diversity in our teams.