GLL is looking for a Concierge at Edmonton Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
You will need to be the person who thrives in a busy environment and will be unfazed by the variety of the role. Our concierge role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Edmonton Leisure Centre is set to become a future GLL flagship facility, and we're looking for ambitious, people to join us in this exciting new chapter. This is a rare opportunity in the early stages of a major £5M+ redevelopment that will transform the centre and deliver incredible services to the community. As the driving force behind this transformation, you’ll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.
This ambitious project commenced in 2024, with completion in 2025 planned in phases. Phase 1 opening includes the delivery of dry side services and programmes from the end of April 2025 with pools opening in the summer.
If you’re passionate about creating positive change to people’s lives and health, this is your chance to make a real impact. Edmonton Leisure Centre will be a central hub for the community, and you’ll play a pivotal role in embedding GLL’s core values, fostering community engagement, and building lasting relationships with key stakeholders.
Originally opened in 2007, the centre has a rich history and joins the Enfield leisure portfolio, which GLL manages in partnership with Enfield Council.
What you need:
A can-do attitude
A real focus on customer service.
Passion and personality
Knowledge of health and safety
Be a great team player
Good IT, literacy, numerical and communication skills
Some experience of administration
Cash handling
What you’ll do:
Being the first point of call for customers
Answer incoming calls to the centre
Deal with transactions including setting up direct debits and cash handling
Dealing with membership enquiries including selling memberships to customers
Deliver first-class customer service
Answer customer queries
Setting up equipment
Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The Basics:
Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role.
We are a Real Living Wage employer and accredited Living Wage organisation with industry leading rates of pay.
We can offer a career, not just a job with extensive learning & development, multi-skilling and apprenticeship programme support available.
A uniform will be supplied and must be worn
GLL is a values driven, not for profit organisation. We work hard to benefit the communities we operate in.
As a staff owned organisation you will be given the opportunity to join our Society and have a voice in your business
Additionally, GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services
Access to the tax efficient Ride to Work bicycle purchase scheme.
Free annual eye tests
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you
Access to team building and fun events such as Treks, Concerts outings etc
Access to a range of benefits exclusive to our people – ask your line manager for details
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.