Assistant Manager- Operations

Location Welwyn Garden City
Discipline: Leisure and Fitness Management
Job type: Permanent Full Time
Contact name: Emma Neary

Job ref: 193845

GLL is looking for an Assistant Manager (Operations) to work at Gosling Sports Park in Welwyn Garden City, Hertfordshire. This Assistant Manager opportunity is perfectly suited to a person who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer service. 


Key responsibilities of an assistant manager are the management and development of staff, input to budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. Assistant Managers play a key part in supporting the smooth running of a leisure centre, you’ll ensure the health, safety and enjoyment of customers and colleagues alike. 


There’s no such thing as a typical day as a Assistant Manager. That’s what makes this hands-on role so special. You could be doing anything from producing reports, doing building checks, advising Duty Managers and ensuring compliance with health, safety and fire procedures as well as proactively improving sales figures and service standards. 


As a Assistant Manager in a demanding environment, you’ll need to be on the ball with all aspects of your centre, area and the leisure industry as a whole – from managing teams to consumer trends. So, if you’re ready to go the extra mile, in return, we’ll develop and train you to sharpen your skills in this diverse role. 


 You will be required to hold NPLQ, PPO (desirable), Pool Management Qualification and FAAW qualifications. 


What you will do: 

*         Develop and implement operational plans for your area of responsibility 

*         Provide leadership in your area of responsibility 

*         Ensure compliance with legal, regulatory, ethical and social requirements 

*         Encourage innovation in your area of responsibility 

*         Lead, plan and implement change 

*         Help team members address problems affecting their performance 

*         Build and sustain collaborative relationships with other organisations 

*         Manage finance for your area of responsibility 

*         Ensure your own actions reduce risks to health and safety 

*         Manage a programme of complementary projects 

*         Manage business processes 

*         Develop and implement marketing plans for your area of responsibility 

*         Work with others to improve customer service 

*         Build your organisation’s understanding of its market and customers 

*         Manage the achievement of customer satisfaction 


What you’ll need: 

*         The proven ability to effectively manage a staff team 

*         The ability to analyse business issues and prepare business and local marketing plans 

*         The ability to research, prepare, justify and present project reports 

*         The ability to persuade and influence staff at all levels 

*         The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively 

*         Excellent written and verbal communication skills. IT literate 

*         The capability to contribute to the wider strategic development of the organisation 

*         Thorough knowledge of leisure centre operations, programming and financial management 

*         Knowledge of key performance indicators and their application and how they can be used to effect improvement 

*         Up to date knowledge of developments in leisure, fitness and lifestyle environment 

*         Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres 

*         A proven track record of managing in busy wet and dry leisure centres 

*         Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service 

*         Evidence of achieving results and making change happen through leadership and influence of a team 


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: 

*         A Values driven organisation 

*         Learning & development to support career development 

*         Good Pension schemes 

*         Discounted gym membership for you and your partner. 

*         A full time permanent position 

*         Industry leading rates of pay 

*         opportunity to join the GLL Society and have a say in how we are run plus associated social events 

*         Exclusive discounts on our villas in Portugal 

*         Exclusive discounts on our Ski chalets in Bulgaria 

*         Health assurance 

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. 

*         Discounts across thousands of retailers (GLL Extras) 

*         25% off Red Letter Days 

*         25% off Buy A Gift 

*         20% off GLL spa experience treatments and associated products. 

*         Ride to work scheme 

*         Free eye tests and discounted glasses 


About GLL: 

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. 


Our people are from the communities we serve and help us make real changes in their local area. 


One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. 


If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. 


So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. 


Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. 


However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. 


We are an inclusive employer. We seek and welcome diversity in our teams. 


All pay rates are subject to skills, experience, qualifications and location.