Assistant Manager

Discipline: Leisure and Fitness, Internal
Job type: Permanent Full Time
Salary: £34539.52
Contact name: Lea Benn

Job ref: 194527

GLL is looking for an Assistant Manager to work at Dorking Sports Centre in Dorking.


This Assistant Manager opportunity is perfectly suited to a person who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer service.


As an Assistant Manager, you’ll have a big part to play in helping us make an active and healthy lifestyle available to our communities. This role has a focus on shaping a clear strategic framework to deliver our operational and financial targets – all whilst forging even stronger links with our business and community partners. It’s a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre.


Naturally, we have safety procedures in place – but ultimately, you’re given the freedom, support and training to assist your General Manager to run your centre as your own and drive innovation. You’ll thrive on the autonomy to manage your own time too, all with the support of your centre manager and our wider head office function.


Continuing your strong track record of achieving big business objectives, product growth and excellent customer service, you’ll be a real people-person in a current Assistant Manager position looking to take that next step. Your current knowledge of the leisure, fitness and lifestyle worlds will be just as key – as is the gravitas needed to develop relationships with our senior management teams. You will be required to hold NPLQ, PPO (desirable), Pool Management Qualification and FAAW qualifications.


What you will do:

  • Develop and implement operational plans for your area of responsibility

  • Provide leadership in your area of responsibility

  • Ensure compliance with legal, regulatory, ethical and social requirements

  • Encourage innovation in your area of responsibility

  • Lead, plan and implement change

  • Help team members address problems affecting their performance

  • Build and sustain collaborative relationships with other organisations

  • Manage finance for your area of responsibility

  • Ensure your own actions reduce risks to health and safety

  • Manage a programme of complementary projects

  • Manage business processes

  • Develop and implement marketing plans for your area of responsibility

  • Work with others to improve customer service

  • Build your organisation’s understanding of its market and customers

  • Manage the achievement of customer satisfaction


What you’ll need:

  • The proven ability to effectively manage a staff team

  • The ability to analyse business issues and prepare business and local marketing plans

  • The ability to research, prepare, justify and present project reports

  • The ability to persuade and influence staff at all levels

  • The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively

  • Excellent written and verbal communication skills. IT literate

  • The capability to contribute to the wider strategic development of the organisation

  • Thorough knowledge of leisure centre operations, programming and financial management

  • Knowledge of key performance indicators and their application and how they can be used to effect improvement

  • Up to date knowledge of developments in leisure, fitness and lifestyle environment

  • Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres

  • A proven track record of managing in busy wet and dry leisure centres

  • Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service

  • Evidence of achieving results and making change happen through leadership and influence of a team


As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation

  • Learning & development to support career development

  • Good Pension schemes

  • Discounted gym membership for you and your partner.

  • A full time permanent position

  • Industry leading rates of pay

  • opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal

  • Exclusive discounts on our Ski chalets in Bulgaria

  • Health assurance

  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

  • Discounts across thousands of retailers (GLL Extras)

  • 25% off Red Letter Days

  • 25% off Buy A Gift

  • 20% off GLL spa experience treatments and associated products.

  • Ride to work scheme

  • Free eye tests and discounted glasses