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Customer Service Centre

Customers are at the heart of everything we do and so we have built an award-winning customer service team. If you enjoy working with people, solving problems and a busy working environment, join our customer service and sales.

We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre and your job is to have great conversations with our customers.

At the centre of our organisation supporting our leisure centre customers, is our Customer Service Centre; a team of highly-energised, results-driven and passionate individuals who strive to exceed rather than meet customer expectations on the telephone and by email.

We are looking for

Self-motivated, results-driven individuals who have excellent verbal and written communication, you’ll have a real passion for delivering the best service you can by listening and supporting customers. You’ll enjoy working in a fast-paced environment where every day is different and get a real buzz about providing solutions.

You will already be used to going the extra mile and delighting customers, always striving for the highest level of first contact resolution through ownership and quality conversations.

Your Responsibilities

Connect with customers at the telephone, via email, and via web chat; always ensuring that customer requests are dealt with professionally and courteously, demonstrating a real desire to help and support.

Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process.

Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.

What do we offer?

  • Staff engagement activities

  • Work-life balance

  • Market-leading pension scheme

  • Reward and recognition

  • Weekly all-team meetings

  • Daily huddles

  • Calendar of centre visits

  • £15 gym and leisure centre membership (dropping to £10 after six months)

  • 6.2 weeks annual leave

  • Employee Assistance programme

  • GLL Extras

  • Ride to work scheme

  • Free eye tests

  • Work just one weekend in four

  • Three week induction plan

  • Shifts between 16 and 40 hours available

  • Career progression and development opportunities

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"We're the face or voice of GLL and our job is not just answering calls but finding solutions to problems. Helping customers gives me great satisfaction and I really enjoy the fact that no two days are the same. Plus the team I work in are such a lovely bunch of people.’’- Veronica, Customer Services

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